Shipping & Delivery Policy

At NB IT HUB, we are committed to delivering high-quality IT and payment system services tailored to your business needs. We aim for 100% client satisfaction, and our refund policy reflects that commitment while protecting both parties involved.

1. General Policy

Due to the nature of our services, refunds are generally not provided once work has commenced or a project has been delivered. However, we understand that every situation is unique, and refund requests will be considered on a case-by-case basis.

2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

  • Service not delivered: If you have paid for a service and we have not started work or delivered any part of the service.
  • Duplicate payment: If you were charged more than once for the same service.
  • Project cancellation (by NB IT HUB): If we are unable to fulfill your order or cancel the service from our end.
  • Unsatisfactory service (limited scope): If the final delivery clearly fails to meet the documented scope of work, and you have communicated this within 1 days of delivery.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after work has started
  • Delays caused by client-side inactivity or lack of communication
  • Services or digital products already delivered or accessed
  • Custom software, app, or payment system development once the initial phase is approved and started
  • Ongoing monthly services where cancellation was not requested in writing before the renewal period

4. How to Request a Refund

To request a refund, please email us with the following details:

  • Your full name and company name
  • Invoice or transaction number
  • Description of the issue
  • Any supporting documentation (if applicable)

We will review your request and respond within 1-2 business days.

5. Dispute Resolution

We encourage clients to communicate with us directly before initiating any chargeback or dispute with a financial institution. We are committed to resolving any concerns professionally and fairly

6. Changes to This Policy

NB IT HUB reserves the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be available on our website.

7. Contact Us

If you have questions about our refund policy, please contact: NB IT HUB:

Email: nbithub@gmail.com

Phone: +03241446578